Advice Centre

Exchanges and Returns

Delivery FAQs 

 

When will my order be dispatched?

Orders placed before 1pm will be dispatched on the same working day.

Orders placed after 1pm will be dispatched on the next working day.

 

How long will it take to deliver my order?

Delivery service to UK. The delivery services for our products will be provided as follows:
Standard Delivery - Our standard delivery service is provided by Royal Mail. This service will aim to delivery your parcel within 3-5 days of your order.

Delivery service outside UK. For the delivery of products to customer outside the UK the product will be provided by Royal Mail International Tracked Delivery service.

 

How do I track my order?

Please contact customercare@nobouncesport.com and a member of our team will track it for you.

 

Can I change my address after I have placed my order?

Once we have received your order and it is entered into our system’s we are unable to amend it. You will have to return the goods within 21 days of receipt for a full refund. 

 

Can I cancel my order?

Once we have received your order and it is entered into our systems we are unable to cancel it.  You will have to return the goods within 21 days of receipt for a full refund.

 

My delivery hasn’t arrived yet – what should I do?

Please contact customercare@nobouncesport.com and a member of our team will be happy to assist you.

 

What happens if I’m not in when my delivery arrives?

If no one is available at your address to take delivery, a note will be left informing you of the delivery attempt and how to re-arrange delivery or collect the products from a local depot.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and arrange for the products to be returned to our warehouse and a refund will then be processed to you for your order less any, delivery, storage and collection costs incurred by us (as applicable).

 

What happens if part of my order is out of stock?

If an item is out of stock our website will not allow you to place an order for that product.

 

Returns FAQs

Do I have to pay return postage?

If you chose to use No Bounce Ltd Royal Mail returns service £4.40 will be deducted from your refund to cover the cost of this service.

You can find your nearest Post Office here: Branch Finder | Post Office 

If you wish to return your order via another service at your own cost, we recommend that you obtain proof of posting and a tracking number as it will be your responsibility to track the return.

To get you in to your right size the fitting and exchange process is free of charge. Without a purchase, if two or more exchanges has occurred we reserve the right to deduct an admin fee of £15 at refund.

 

How do I return/exchange?

To return or exchange your purchase simply go to the Returns and Exchange Section on our website:

• Enter your order number and email address and click Start.
• Follow the instructions and select the items you want to return or exchange.
• A member of our team will contact you to arrange your exchange or provide you with a returns label.

 

What items can I return?

You can within the 21 day change your mind period return all bras and bra type products provided that they are in their original condition and that no tags, labels or hygiene stickers have been removed. See clause 9 (Returns and refunds) and clause 10 (Exchanges) of our Terms and Conditions of Sale for further details.

 

What items can’t I return?

We cannot accept returns if any tags, labels or hygiene stickers have been removed.

We cannot accept returns or refund any garments with cosmetic marks

We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag).

 

Can I exchange my item(s)?

You have 21 days from receipt of your order to exchange for the ‘same item’ in a different size or colour.

 

I have received faulty goods

If you receive goods which are faulty due to workmanship or materials,item/s must be returned within 21 days of receipt for a full refund.

If you have had the goods for longer the 21 day returns period, please contact our customer care team.

Please refer to our product care information on the website to maximise the life of your garments.

 

I no longer have the original outer packaging

We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag) as our packaging is specifically designed to protect the goods in transit.

 

I forgot to include my returns slip

Please contact customercare@nobouncesport.com and a member of our team will be happy to assist you.

 

When will I receive my refund?

Once we are notified your returned product(s) comply with our returns policy, your refund and the price you paid for the returned product(s) including original delivery costs, will be reimbursed to you by the method you used for payment within 14 working days.