Refund policy

  1. RETURNS AND REFUNDS
    1. Subject to the provisions set out below you can return the products to us and receive a refund. Your rights to return the products to us and receive a refund will be dependent on what you have bought, whether there is anything wrong with it and how we are performing.
    2. Cancelling an order prior to despatch because of something we have done or are going to do. If you are cancelling an order prior to its despatch for a reason set out at (a) to (d) below the contract will be cancelled immediately and we will refund you in full for any products which have not been provided. The reasons are:
      1. we have told you about an upcoming change to a product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of a product you have ordered, and you do not wish to proceed;
      3. there is a risk that supply of a product may be significantly delayed because of events outside our control; or
      4. we have suspended supply of a product for technical reasons or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 day.
    3. Exercising your right to change your mind and receive a refund (Consumer Contracts Regulations 2013). For most products bought online you have a legal right (pursuant to the Consumer Contracts Regulations 2013), within certain time limits and subject to certain criteria to change your mind within 21 days after the day you receive the product and to receive a full refund. Products being returned should be sent to No Bounce Ltd, York House, 5 Place Farm, Wheathampstead, Herts AL4 8SB.
    4. Returning ‘brassieres’. To return a brassiere within the 21 day change your mind period you will need to return the brassiere to No Bounce Ltd, York House, 5 Place Farm, Wheathampstead, Herts, AL4 8SB by following the returns instructions contained in the returns and exchange section on our website (the “Returns & Exchange Section”) and the returns postage instructions in the Returns & Exchange Section . You will not be entitled to a refund if:
      1. you fail to comply with the return’s requirements set out in the Returns & Exchange Section; or
      2. you fail to return the brassiere within 21 days after the day you receive the brassiere; or
      3. the brassiere is not returned with its original packaging undamaged and with all labels and tags attached; or
      4. the brassiere has been used or is not in the same condition that you received it;
      5. the brassiere is returned soiled, marked or damaged.
    5. Sale products. Only regular priced products may be refunded, unfortunately sale products cannot be refunded.
    6. How long do I have to change my mind? As referred to above for products which can be returned you have 21 days after the day the products are delivered to you to change your mind. You must return the products within 21 days after the day the products are delivered to you in compliance with the provisions of clause 8.4 above and 8.5 above (if applicable) to receive a full refund.
    7. Costs of return. Exchanges by all customers are free with all orders placed on our website using the label provided by No Bounce Ltd on email to you. To get you into your right size the fitting and exchange process is free of charge. Without a purchase, if two or more exchanges has occurred we reserve the right to deduct an admin fee of £10
    8.  at refund.
    9. How we will refund you. Where you are entitled to a refund, when your returned product is received it is quarantined and inspected for compliance with our returns policy. Once your returned products have been inspected and we are notified they comply with our returns policy, your refund and the price you paid for the returned product(s) including original delivery costs, (£4.40 deducted from refund when using royal mail?) will be reimbursed to you by the method you used for payment within 14 working days.
    10. When your refund will be made. We will make any refunds due to you as soon as possible once they have been returned to us. Please allow 14 working days for your refund to be processed.
  2. Exchanges
    1. With the exception of knickers, you have the right to exchange a product for a different size or colour within 21 days after the day the product is delivered to you.
    2. To exchange a product within the 21-day exchange period you will need to return the product (you will need to put in a request to exchange with our customer care team. Once the exchange has been implemented, you will need to keep the original order until the exchange arrives in case all bras need to be returned together. Bras will need to be returned) to No Bounce Ltd, York House, 5 Place Farm, Wheathampstead, Herts, AL4 8SB by following (the instructions the customer care team will provide once the exchange has been despatched) the exchange instructions and return postage instructions contained in the Returns & Exchange Section. (You will not be entitled to exchange a product if:
      1. you fail to comply with the exchange requirements set out in the Returns & Exchange Section; or
      2. you fail to return the product within 21 days after the day the Brasserie is delivered to you; or
      3. the product is not returned with its original packaging undamaged and with all labels and tags attached; or
      4. the product has been used or is not in the same condition that you received it; 
      5. the product is returned soiled, marked or damaged.
    3.  To get you in to your right size the fitting and exchange process is free of charge. Without a purchase, if two or more exchanges has occurred, we reserve the right to deduct an admin fee of £10 at refund.
  3. FAULTY PRODUCTS OR IF THERE IS A PROBLEM WITH THE PRODUCT
    1. If you have any questions or complaints about the product, please contact us. You can contact us by writing to our customer care team at customercare@nobouncesport.com or No Bounce Ltd, York House, 5 Place Farm, Wheathampstead, Herts AL4 8SB